FAQ
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Billing Questions
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You will be billed on the 15th of each month.
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The Reynold’s Service Plan is a monthly contract, and currently, there are no annual payment options available.
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No, the plan is not pro-rated; billing occurs monthly.
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There is no cancellation fee, however, customers are required to maintain the plan for a minimum of one year. Should you wish to cancel before the one-year period, you’ll need to settle the outstanding balance and repay any discounts received as part of the plan.
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We can’t accept checks for the monthly payments, but we do accept ACH payments. All we need is your routing number and account number. This means less paper and no stamps.
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To cancel your membership, please provide a 30-day written notice by sending an email to totalhomeplan@getreynolds.com
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We make it simple. Just give us a call and we would be happy to update your payment information.
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Scheduling Questions
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Yes! Our goal is for these service visits to be as convenient as possible for you. Call us at your convenience and we’ll be happy to serve you in your home.
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You will receive one inspection for Electrical, Plumbing and Drains and two HVAC maintenance checks.
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Yes, absolutely! If your new address is within our service territory and your plan is up to date, we can seamlessly transfer the Total Home Plan to your new home.
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Discount Questions
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No, other discounts cannot be used in conjunction with the Total Home Plan discount. The Total Home Plan discount — at 5% for electrical and plumbing, 10% for HVAC — will always provide the greatest benefit for all services.
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Absolutely! Once you are signed up you can enjoy your benefits right away. Please keep in mind, any service performed by Reynolds, completed prior to the contracted service agreement is not eligible for Total Home Plan discounts.
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Our plan’s price point is fixed based on the services Reynolds offers. Therefore, the plan cannot be discounted based on specific services or trades offered by other companies.
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General Questions
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Unfortunately, we only offer memberships to residential homeowners.
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No, but we would be happy to sign up any homeowner so they can enjoy the same benefits. We love referrals!
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Your membership will auto-renew after the first year without skipping a beat. We want to ensure your home is protected and maintained regularly.
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Not at all, we will maintain your older equipment and let you know when to start planning for replacements. We want you to get the most life out of your equipment while keeping your home safe.
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Your technician will do a thorough inspection of your equipment for you while they are there for your appointment. No appointment? No problem! We will give you a call and schedule our Comfort Specialist to come visit you at your home to collect equipment information, such as model numbers and filter size. This ensures we can provide you with the best service when scheduling your seasonal check-ups.
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THP members have no trip charges! You also receive priority scheduling for repairs and installations.
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Great question! Just ask your technician during your appointment. If you don’t have an appointment, we would be happy to help sign you up over the phone, please call (541) 305-8683.
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